Privacy Policy

This Privacy Policy governs the manner in which Indianapolis Symphony Orchestra collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.indianapolissymphony.org website (“Site”). This privacy policy applies to the Site and all products and services offered by Indianapolis Symphony Orchestra.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web Browser Cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How We Use Collected Information

Indianapolis Symphony Orchestra may collect and use Users personal information for the following purposes:

• To improve customer service
  • Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience
  • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site
  • We may use feedback you provide to improve our products and services.
• To process payments
  • We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To send periodic emails
  • We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing Your Personal Information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third Party Websites

Users may find advertising or other content online linking to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Note to Third-Party Ticket Resellers

If the ISO has reason to believe that you are purchasing tickets for resale, your order will be canceled and your money will be refunded to you. Your concert ticket is a revocable license, subject to termination with the denial of admission at the Indiana Symphony Society’s discretion upon refund of the purchase price and subject to revocation with denial of admission or removal from the facility, without compensation, should the ticket holder violate the rules and regulations of the facility.

Livestreaming at the Hilbert Circle Theatre

In consideration for the platform provided, by purchasing a ticket and attending a concert, you grant the ISO the right to record, stream, film and photograph your presentation at the Event (the “Presentation”) and to distribute, broadcast, edit, translate or otherwise disseminate it, without any further approval from you, in whole or in part. This grant includes, but is not limited to, the right to use the Presentation either alone or together with supporting information, such as your name, voice, photograph, likeness and biographical data (collective, “Supporting Information”).

Examples of permitted uses of the Presentation and Supporting Information include displaying the Presentation on YouTube, the ISO’s website, the ISO’s social media channels, live streaming the Presentation; and distributing the Presentation on DVDs, mobile phones, films, and other video distribution channels, such as YouTube.

Changes to This Privacy Policy

Indianapolis Symphony Orchestra has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Indianapolis Symphony Orchestra
www.indianapolissymphony.org
32 E Washington St Suite 600
(317) 639-4300
iso@indianapolissymphony.org